Total Quality Management notes – University notes

TOTAL QUALITY MANAGEMENT

SUBJECT CONTENT

INTRODUCTION TO TOTAL QUALITY MANAGEMENT

  • Historical development of TQM
  • Concepts from quality gurus

QUALITY CONCEPTS

  • Views of quality concepts
  • Correlates of quality
  • Dimensions of quality
  • Cost of quality

QUALITY MANAGEMENT PRINCIPLES

  • Introduction
  • Main Principals

ISO 9000 STANDARDS

  • Benefits of ISO-9000
  • Elements that should be addressed by firms seeking such certification

BENCHMARKING AND BUSINESS PROCESS RE-ENGINEERING

  • Benchmark
  • Types of Bench Marking
  • Focus of bench marking
  • Process of benchmarking
  • Tips of bench marking
  • Re-engineering
  • The Benefits of Re-engineering
  • The Principles of Re-engineering
  • Re-engineering: A Functional Management Approach
  • Ensuring Re-engineering Success
  • Six critical success factors from government experience

QUALITY TEAMS AND GROUPS

  • Differences between quality circles& quality focus teams
  • The process of team formation
  • Team Developments – Phases

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