Office Organisation notes – KNEC Diploma

This unit or subject is examined by KNEC on those taking the following courses:


This unit is intended to equip the trainee with the knowledge, skills and attitudes that will enable him/her work effectively within an on and relate positively with other employees in an organisation

General Objectives

By the end of the module unit, the trainee should be able to:

  1. Outline the need for good office organisation
  2. Apply filing and storage of records skills in supply department
  3. Recognize shortcomings and flows in business Organisation
  4. Apply their office organisation skills to achieve efficiency in an organisation’s supply chain management
  5. Create good image for the organisation using the acquired skills human relations

The topics that need to be covered as required by KNEC in this unit/subject are as follows:

Topic 1: Introduction to Office Organisation

  • The office and its environment
  • Principles of good Organisation

Topic 2: Organisation Structure

  • Types of business Organisations
  • Organisational structures
  • Departments in business Organisation
  • Organisation charts

Topic 3: Office Layout

  • Factors that influence office layout
  • Types of office layout
  • Furniture and layout

Topic 4: Filing and Storage of Records

  • Filing terms
  • Classifying of filing methods
  • Reasons for storing correspondence and records

Topic 5: Communication Services

  • Principles of effective communication
  • Forms of communication
  • Factors to consider in choosing a means of communication
  • Importance of effective communication
  • Barriers to effective communication

Topic 6: Wages, Salaries and Accounting Services

  • Accounting services in office Organisation
  • Terms and conditions of employment
  • Cash control measures
  • Financial problems of a business

Topic 7: Control of Stationery and Office Equipment

  • Importance of stock records
  • Stationery control systems
  • Types of stationery and equipment

Topic 8: Human Relations

  • Role of human relations in the office
  • Relations within the office and company
  • Relations with outside world

Topic 9: Emerging Issues and Trends in Office Organisation

  • Emerging issues and trends in office Organisation
  • Challenges posed by emerging issues and trends in Office Organisation
  • Coping with challenges posed by emerging issues and trends in Office Organisation

0 Replies to “Office Organisation notes – KNEC Diploma”

  1. I need the real notes of office organisation am doing a craft in supply chain management currently at module 2

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