Office Administration and Management
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KNEC: Diploma in Business Management – Module II
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KNEC: Diploma in Human Resource Management – Module II
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KNEC: Diploma in Supply Chain Management – Module II
Topics covered in this unit/subject are as follows:
Topic 1: Introduction to Office Administration and Management
Topic 2: Organization Structures and Departments
Topic 3: Office Organization
Topic 4: The Office
Topic 5: The Office Personnel
Topic 6: Office Furniture and Stationery
Topic 7: Handling Office Correspondence
Topic 8: Filing and Storage of Records
Topic 9: Reprography
Topic 10: Organization and Methods
Topic 11: Emerging Trends and Issues in Office Administration and Management
Introduction
This module is intended to equip the trainee with knowledge, skills and attitude that will enable him/her perform office administration and management functions effectively.
General Objectives
At the end of the module unit, the trainee should be able to:
- Apply principles and concepts of office management
- Identify duties and responsibilities of various office personnel
- Operate and management an office
- Cope with the emerging trends and issues in office administration and management.
Topic 1: Introduction to Office Administration and Management
- Definition of terms office administration and management
- Distinction between office administration and management
- Scope of office administration and management
Topic 2: Organization Structures and Departments
- Types of organisation structures and their charts
- Various departments in an organisation
- Functions of various departments
- Relationship between departments
Topic 3: Office Organization
- Meaning of organisation
- Principles of organisation
- Delegation of authority
- Span of control
- Centralization and decentralization of office services
Topic 4: The Office
- Meaning of an office
- Functions of an office
- Types of office layout
- Features of a modem office
Topic 5: The Office Personnel
- Types of office personnel
- Duties and responsibilities of various office personnel
- Qualities required of various office personnel
- Role of human relations in an office
Topic 6: Office Furniture and Stationery
- Meaning of office furniture
- Types of office furniture and their uses
- Procuring office furniture
- Definition of stationery
- Procuring office stationery
- Uses of office stationery
Topic 7: Handling Office Correspondence
- Types of office correspondence
- Procedure of handling incoming correspondence
- Procedure of handling outgoing correspondence
Topic 8: Filing and Storage of Records
- Meaning of filing
- Various filing systems
- Methods of classifying documents
- Uses of filing equipment
- Follow-up methods in filing and storage of records
Topic 9: Reprography
- Definition of reprography
- Methods used in reproducing documents
- Advantages and disadvantages of each method of reproduction
- Factors to consider in choosing reproduction methods
Topic 10: Organization and Methods
- Meaning of organisation and methods
- Objectives of organisation and methods
- Procedures used in carrying out organisation and methods
- Importance of organisation and methods
Topic 11: Emerging Trends and Issues in Office Administration and Management
- Emerging trends and issues in office administration and management
- Effects of emerging trends and issues in office administration and management
- Ways of coping up with emerging trends and issues in office administration and management
Do you have online / softcopy notes for office organization
Office Organization notes for KNEC courses are still being worked on. once they are ready we will inform you.
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