Computer Support and Maintenance – KASNEB Syllabus

PAPER NO. 6  COMPUTER SUPPORT AND MAINTENANCE

GENERAL OBJECTIVE

This paper is intended to equip the candidate with the knowledge, skills and attitudes that will enable him/her support and maintain computers.

LEARNING OUTCOMES

A candidate who passes this paper should be able to:

  • Maintain computer hardware components and software
  • Identify and apply the tools and equipment associated with computer support and maintenance
  • Install and uninstall operating systems and application programs
  • Troubleshoot computer hardware and software
  • Disassemble and reassemble computer systems
  • Identify and replace faulty components
  • Undertake effective selection and acquisition of computer systems
  • Back-up data and information

CONTENT

Introduction to computer support and maintenance

  • Computer electronic components
  • The physics of electronics
  • The use of maintenance tools and equipment
  • Standard operating and maintenance procedures
  • Safety precautions

Power supply

  • Overview of power supply
  • Power supply protection devices
  • Power supply sources
  • Power supply protection devices
  • Using power supply devices
  • Power supply problems and trouble shooting

Motherboards

  • Computer cases
  • Types of motherboards
  • Motherboard components
  • Installing Motherboard
  • Using expansion slots and connectors

Microprocessors

  • Microprocessor overview
  • Types of processors
  • Processor modes
  • Selecting and upgrading a processor

Memory

  • Memory characteristics
  • Memory types and packages
  • Memory mapping
  • BIOS Set up
  • Selecting and upgrading memory

Disks and drives

  • Types of storage
  • Disk types
  • Disk drives
  • Disk organisation
  • Disk management
  • Techniques and tools for disk management
  • Selecting disk drives
  • Maintenance of disks and disk drives

Display technology

  • Display adapters
  • Care and maintenance
  • Overlay techniques
  • Performance measures
  • Troubleshooting

Computer system assembly and disassembly

  • Selection and compatibility issues
  • Assembly, disassembling and reassembling
  • Personal computers
  • Portable and mobile devices
  • Printers
  • Upgrading computers
  • Electronic waste management

Hardware and software installation

  • Installation concepts
  • Installing hardware components
  • Installing peripheral devices
  • Installing operating systems
  • Installing application programs
  • Installing utility software
  • Upgrading utility software

Fault finding and troubleshooting

  • Fault finding principles
  • Common equipment faults
  • Physical inspection
  • Hardware and software diagnostics
  • Repairing and testing
  • Uninstalling and reinstalling software

Computer support

  • On-line support
  • Help desk management
  • Planning and providing staff training
  • Health and safety

Computer system selection and acquisition

  • Selection and procurement process
  • Analysing requirements
  • Evaluation and testing
  • Cost benefit analysis
  • Equipments costing
  • Training costs
  • Warranties
  • Service level agreements
  • Technical Checklist
  • Purchasing

Computer security

  • Level of computer security
  • Data protection
  • Back up and restoration
  • Overview of data recovery

Emerging issues and trends



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