Communication skills notes – KNEC Diploma

Communication skills

Topics covered in Communication skills subject/Unit are listed below.

Topic 1: Introduction to Communication
Topic 2: Communication Process
Topic 3: Classification of Communication
Topic 4: Forms of Communication
Topic 5: Channels of Communication
Topic 6: Official Etiquette, Protocol and Diplomacy
Topic 7: Writing Skills
Topic 8: Summary
Topic 9: Report Writing Skills
Topic 10: Conducting Meetings and Minute Writing
Topic 11: Interviews
Topic 12: Public Relations and Customer Care
Topic 13: Emerging Issues in Communication

Introduction
This module unit is intended to equip the trainee with knowledge, skills and attitudes to enable him/her, process information and communicate effectively at the work place.
General Objectives
At the end of this module unit, the trainee should be able to:

  1. Use communication skills appropriately in the work place
  2. Develop necessary skills for effective communication
  3. Use of different modes and forms of communication in an organisation
  4. Apply Information Communication Technology (ICT) in communication
  5. Develop the necessary writing skills for various documents
  6. Apply official etiquette, protocol and diplomacy at the work place
  7. Cope with emerging issues and trends in communication skills



Topic 1: Introduction to Communication   

  • Definition of terms and concepts used in communication
  • Purpose of communication
  • Essentials of effective communication
  • Role of Information and Communication Technology (ICT) in Communication

Topic 2: Communication Process

  • Channels of communication
  • Advantages and disadvantages of channels of communication
  • Stages of communication process
  • Barriers to effective communication
  • Strategies for overcoming barriers to effective communication
  • Basic concepts of transmission and receipt of communication
  • Ethical issues in communication

Topic 3: Classification of Communication

  • Types of communication
  • Use of various types of communication

Topic 4: Forms of Communication 

  • Forms of communication
  • Advantages and disadvantages of each form of communication



Topic 5: Channels of Communication

  • Channels of communication
  • Advantages and disadvantages of each channel of communication

Topic 6: Official Etiquette, Protocol and Diplomacy

  • Meaning of etiquette, protocol and diplomacy
  • Official etiquette
  • Protocol and diplomacy

Topic 7: Writing Skills

  • Use of punctuation marks in writing
  • Courtesy in writing
  • Paragraph development
  • Essay writing
  • Functional writing

Topic 8: Summary

  • Importance of summary writing
  • Steps in summary writing



Topic 9: Report Writing Skills

  • Meaning of a report
  • Role of reports in an organisation
  • Forms and types of reports
  • Formats of reports
  • Steps taken in preparation of report writing
  • Writing, editing and dissemination of reports
  • Referencing styles used in reports
  • Preparation of power point slides

Topic 10: Conducting Meetings and Minute Writing

  • Definition of the terms meetings and minutes
  • Role of meetings and minutes in organizations
  • Types of meetings
  • Types of minutes
  • Planning and conducting meetings
  • Procedure for minute writing
  • Challenges faced in conducting of meetings and minute writing
  • Advantages and disadvantages of meetings

Topic 11: Interviews

  • Meaning of interview
  • Purpose of interviews in an organisation
  • Types of interviews
  • Preparation for an interview
  • Interviewing skills



Topic 12: Public Relations and Customer Care

  • Definition of terms public, customer and public relations
  • Types of customers
  • Role of public relations and customer care in an organisation
  • Interpersonal/Human relations skills
  • Customer care and public relations skills
  • Challenges faced in public relations and customer care

Topic 13: Emerging Issues in Communication

  • Emerging trends and issues in communication
  • Challenges posed by emerging trends and issues
  • Ways of coping with emerging trends and issues in communication



0 Replies to “Communication skills notes – KNEC Diploma”

    1. Kindly, I need notes for:ICT, ECONOMICS, FINANCIAL accounting, WAREHOUSING&STOCK CONTROL,BUSINESS LAW,COMMUNICATION SKILLS, PRINCIPLES OF SUPPLIES CHAIN MANAGEMENT

      Reply

  8. kindly lets get in touch through my mail we discuss on how you can send m the communication skills notes for module 1

    Reply

  18. Hello,can I get communication skills notes , development economics and entrepreneurship education for diploma in community development and social work? .

    Reply

  23. Hello, the information is wholesome. Kindly can I get all
    diploma in business management module 1 notes.

    Reply

  28. Hi,could send me notes for comm skills,supply chain mgt,economics,financial accounting,buss law,warehousing and ict for diploma in supply chain mgt module 1.

    Reply

  30. Kindly send me financial Accounting, Business Law, Economics, Entrepreneurship, ICT, Communication Skills.

    Reply

  31. Kindly send me diploma notes for Financial Accounting, Communication Skills, Business law, Entrepreneurship, ICT and Economics

    Reply

      1. Hi send me notes for Diploma in Human resources under communication skills and foundations of Human resources, kindly!.

        Reply

    2. kindly send me pdf notes for commmunicaton skills, business law ,enterpreneurship,ICT,finance and accounting and economis

      Reply

  32. Hello ebookskenya,I have been using your website and I can attest to the quality of notes you people provide on the site. I would want to have the notes sent to me via email as portable data file or any other file even for a fee. How can I get the Computational Mathematics notes, please. Waiting for your reply

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *