Business Communication notes – KNEC Diploma

This subject is examined in the following Diploma courses by KNEC:

The topics covered in the course content are as follows:

Topic 1: Introduction to communication
Topic 2: Communication process
Topic 3: Effective communication
Topic 4: Types of communication
Topic 5: Forms of communication
Topic 6: Channels of communication
Topic 7: Meetings
Topic 8: Language use
Topic 9: Report writing
Topic 10: Interviews
Topic 11: Filing records
Topic 12: Records
Topic 13: Public relations
Topic 14: Emerging trends and issues in communication

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